Alba | Kit Couture

Our Commitment to Excellence
Every order is more than just a delivery; it is the beginning of a premium experience. Before dispatch, each item undergoes a rigorous quality control process. It is then carefully secured in exclusive, reinforced, and discreet packaging—designed to protect against impacts while maintaining the complete confidentiality of your purchase.

Shipping Options

• Standard Shipping (4 to 7 Business Days) — Complimentary
  Reliable and punctual delivery via the Austrian Post Office, one of Europe's most reputable postal services. Full end-to-end tracking is included for all orders at no additional cost.
• Express Shipping (2 to 4 Business Days) — £4.90
  Priority shipping via DHL Express, the global leader in premium logistics. This option includes real-time tracking and comprehensive transit insurance.

Return & Exchange Policy
We gladly accept returns up to 14 days after you receive your order. To be eligible for a refund, the item must be returned unused, with the security seal completely intact, and include all original accessories and documentation.

How to Request a Return
To initiate a return or exchange, please use the Returns & Exchanges portal directly on our website, or reach out to our dedicated support team at enkarion@outlook.com. Our team will promptly guide you through the process and provide you with the authorized return address and instructions.

Inspection & Refunds
Upon arrival at our manufacturing facility, your item will undergo a thorough technical inspection by our specialists (please allow up to 3 business days for processing). Once approved, your refund will be promptly issued to your original payment method.

Our customer service team is made up of experts ready to help you, answering questions before and after your purchase.